37 Jili Privacy Policy

This Privacy Policy ("Policy") describes how 37 Jili ("37 Jili," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the 37 Jili online casino platform at 37-jili.com (the "Platform").

37 Jili is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

37 Jili collects the following categories of personal data from players and Platform visitors:

37 Jili collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and navigate the Platform.
• From third-party payment providers — transaction confirmation data from GCash, PayMaya, and banking partners when you make deposits or withdrawals.
• From identity verification services — data returned by KYC verification providers used to confirm the authenticity of your identity documents.
• From fraud prevention services — risk signals and device fingerprinting data from security partners used to detect and prevent fraudulent activity.

37 Jili processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your 37 Jili player account.
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with Philippine gambling regulations.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Legal compliance: To comply with KYC, AML, and data privacy obligations under Philippine law, including reporting obligations to relevant regulatory authorities.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access to the Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the performance and user experience of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

37 Jili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services receive your identity documents solely for the purpose of confirming your eligibility to use the Platform.
• Fraud prevention and security partners: Risk and security service providers receive technical and behavioral data to help detect and prevent fraudulent activity.
• Regulatory and law enforcement authorities: We may disclose your personal data to the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law or court order.
• Professional advisors: Lawyers, auditors, and accountants who are bound by confidentiality obligations, where necessary for legal or compliance purposes.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 37 Jili's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

37 Jili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• KYC documents are retained for the duration required by applicable regulatory obligations, typically five (5) years after the end of the business relationship.
• Support communications are retained for three (3) years from the date of the interaction.
• Technical and device data is retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 37 Jili will securely delete or anonymize it.

37 Jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 37 Jili Platform.
• Encryption of sensitive data at rest, including account credentials and financial information.
• Access controls limiting personal data access to authorized 37 Jili personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Secure data centers with physical access controls and environmental safeguards.

While 37 Jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your 37 Jili login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

37 Jili uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 37 Jili Platform.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 37 Jili:

• Right to be informed: You have the right to know what personal data 37 Jili collects about you and how it is used.
• Right of access: You may request a copy of the personal data 37 Jili holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact the 37 Jili Data Protection Officer via live chat or email at [email protected]. We will respond to all verified requests within thirty (30) days.

37 Jili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notification. Your continued use of the Platform after any changes are posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 37 Jili Data Protection Officer:

You also have the right to contact the National Privacy Commission of the Philippines if you have concerns about how 37 Jili handles your personal data.